Calorie Counter & Food Tracker App Refund Policy
Effective Date: March 13, 2025
Municorn Limited (“Municorn”, “we” or “us”) operates Calorie Counter & Food Tracker mobile application, and all related services, features and content offered by Municorn (collectively, the “App”). We established this Refund Policy to prevent misunderstandings and disputes with our users ("you" or "user") regarding refund requests.
By using and/or otherwise accessing the Services or App provided by Municorn you confirm that you have read, understood, accept and agree to follow the Refund Policy.
The User acknowledges and agrees, that the submission of a refund request does not guarantee that the user’s request will be approved. Moreover, we reserve the right to cancel your order without any refund, or decline any refund request, if we suspect that you have or are engaged in, or have in any way been involved in, fraudulent or illegal activity.
1. CANCELLATION & REFUND POLICY
Refund eligibility depends on how you subscribed to the App.
- Subscriptions Purchased via our Website
If you are not satisfied with the App, you may request a refund under the following conditions:
- Refund Window. Requests must be made within 30 days of the initial purchase date. Please note that no refunds will be issued after 30 days.
- Eligibility. Refunds are only available for first-time purchases. Renewals and subsequent charges are non-refundable.
- Submit a Refund Request. To request a refund, you can email us calorie-counter-support@municorn.com or open a chat with our support team via the Contact Support in the app or on our website.
- Refund Process. Once we receive your request, we will notify you regarding the approval status. If approved, the refund will be processed to your original payment method within 14 business days.
- Verification Process. To comply with applicable Anti-Money Laundering (AML) regulations, we may request verification documents such as identification, proof of payment, or other supporting information before processing a refund.
Important Notes:
- To prevent renewal charges, cancel your subscription at least 24 hours before the renewal date.
- Deleting the App does not cancel your subscription. Ensure you cancel the subscription prior to deleting the App.
- We reserve the right to deny refunds if we believe the refund policy is being misused or if we suspect fraud or other misconduct.
- Subscriptions Purchased via another platforms
If you subscribed via an app distribution platform (e.g., Apple App Store, Google Play), refund requests must be made directly through the respective platform:
- Apple App Store. Apple typically honors all refund requests within 30 days of the purchase date, at their discretion. To request a refund, visit Apple Support and follow the instructions.
- Google Play. Refund requests must be submitted through Google Play Support.
Consumption Information. In accordance with our Privacy Policy, we may collect and process the information about your in-app purchase activity for the purpose of assisting Apple with refund requests and ensuring compliance with applicable laws and regulations.
2. EU / UK NOTE: THE RIGHT OF WITHDRAWAL
Right of Withdrawal:
For customers in the European Union (EU) and the United Kingdom (UK), you have the statutory right to withdraw from your purchase under certain conditions. The following details explain how to exercise this right:
- Withdrawal Period. You have the right to withdraw from your purchase agreement within 14 calendar days without providing any reason. This period expires 14 calendar days after the purchase date.
- Exercising the Right of Withdrawal.
To withdraw from your purchase, you must send us an unequivocal statement (e.g., an email or letter) before the withdrawal period expires.
Contact Details: Municorn Limited Zinas Kanther 26, Agia Triada, 3035, Limassol, Cyprus
Email: calorie-counter-support@municorn.com
- Exceptions to the Right of Withdrawal. You will lose your right of withdrawal if:
- You have expressly consented to the immediate provision of the service (e.g., access to premium features), acknowledging that you forfeit the withdrawal right.
- The service has already been fully performed.
3. NON-REFUNDABLE ITEMS
The following items are non-refundable:
- Lifetime subscriptions (if applicable).
- You have expressly consented to the immediate provision of the service (e.g., access to premium features), acknowledging that you forfeit the withdrawal right.
4. MISCELLANEOUS
- User Responsibility for Fees. Any transaction fees related to refunds (e.g., bank processing fees) will be borne by the user and deducted from the final refund amount.
- Amendment of Policy. This Refund Policy may be updated from time to time in accordance with legal and regulatory changes. Continued use of the App after changes are implemented constitutes acceptance of the revised Refund Policy.
5. CONTACT US
If you have any questions about this Refund Policy, please contact us:
- By postal mail: Municorn Limited Zinas Kanther 26, Agia Triada, 3035, Limassol, Cyprus